Frequently Asked Questions
Everything you need to know about your Off the Wagon Shop order.
How long will it take for my order to ship?
We process all orders within 1-2 business days. Once shipped, standard delivery typically takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed apparel. Items must be returned with original tags attached to receive a full refund.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to offer worldwide shipping in the near future.
How do I know which size to order?
Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of purchase if you need to make changes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.